Privacy Policy

Last updated: May 28, 2026

Effective Date: May 28, 2026

Nick's Limousine Service LLC ("Nick's Limousine," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or communicate with us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.

1. Information We Collect

We collect information you provide directly to us, as well as information collected automatically when you use our website.

Information you provide:

• Name, phone number, and email address submitted through booking or contact forms
• Pickup and drop-off addresses, travel dates, and trip details
• Vehicle preferences and passenger counts
• Payment information (processed securely through third-party payment processors — we do not store card numbers)
• Company name and role when submitting a corporate account inquiry
• Any messages or notes you voluntarily include in form submissions

Information collected automatically:

• IP address and browser type
• Pages visited and time spent on our website
• Referring URLs and search terms that brought you to our site
• Device type and operating system
• Cookies and similar tracking technologies (see Section 5)

2. How We Use Your Information

We use the information we collect to:

• Process and confirm your reservation or service inquiry
• Contact you about your booking — by phone, email, or SMS — including updates, confirmations, and changes
• Respond to your questions and provide customer support
• Set up and manage corporate accounts
• Improve our website, services, and marketing
• Comply with applicable laws and regulations
• Detect and prevent fraudulent activity
• Send you promotional communications, if you have opted in (you can opt out at any time)

3. Sharing Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

• Service providers: Third-party vendors who assist us in operating our business, such as booking software, CRM platforms (including GoHighLevel), payment processors, and communication tools. These vendors are contractually required to protect your data and use it only for the services they provide to us.
• Assigned chauffeurs: Your name, pickup location, and trip details are shared with the driver assigned to your ride.
• Legal obligations: When required by law, court order, or governmental authority.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. SMS Communications

By checking the SMS consent box on our booking or inquiry forms, you agree to receive transactional text messages from Nick's Limousine Service LLC related to your reservation — including booking confirmations, driver updates, and trip reminders.

• Message frequency varies depending on your booking activity.
• Message and data rates may apply depending on your mobile carrier.
• To opt out of SMS messages at any time, reply STOP to any message we send. You will receive a one-time confirmation and no further messages will be sent.
• For help, reply HELP or contact us at [email protected].
• We do not share your phone number with third parties for their marketing purposes.

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and understand how visitors interact with our site. These include:

• Essential cookies: Required for basic site functionality.
• Analytics cookies: Help us understand traffic patterns and improve our website (e.g., Google Analytics).
• Advertising cookies: Used to measure the performance of our Google Ads campaigns and show relevant ads (e.g., Google Ads conversion tracking tag AW-17911676495).

You can control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy — including completing your reservation, maintaining your corporate account, and complying with our legal obligations. When data is no longer needed, we delete or anonymize it securely.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to certain legal exceptions.
• Opt-out: Opt out of marketing communications at any time by replying STOP to SMS messages or contacting us at [email protected].

California residents may have additional rights under the California Consumer Privacy Act (CCPA). To exercise any of these rights, contact us using the information in Section 11.

8. Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

• Business: Nick's Limousine Service LLC
• Email: [email protected]
• Phone: (213) 786-9865
• Location: Los Angeles, California